Amazon help chatbot Turing test

Me:
Ordered a book and gloves and it says they were delivered and they weren’t.
You are now connected to Cyrene from Amazon.com
Cyrene:
Hello, my name is Cyrene. I’m here to help you today.
Me:
Hi.
Cyrene:
Oh! I’m sorry that you did not receive the item that was scanned as delivered.
Me:
The order in question says delivered on Friday.
Ok.
Cyrene:
Don’t worry, I’ll do my best to help you with that Ed.
What’s the tittle of the book Ed?
Me:
Eve’s Hollywood
Cyrene:
I see
I am very sorry that you had to experience this.
Would you like me to try sending a replacement order, or would you prefer for a refund?
Me:
Replacement order. Note – gloves were not delivered either.
Cyrene:
This one, Compression Lightweight Sport Running Gloves Liner Gloves- Black – Men & Women(L) ?
Me:
Yes.
Cyrene:
I see
Me:
Can you send it to the locker I commonly use?
Cyrene:
For the gloves Ed, the inventory was provided to us by a seller and I’m not able to send you a replacement. I’ll issue a refund for your order instead.
Would that be fine with you?
Me:
Yes.
Cyrene:
Alright then.
And by the Ed, I’m not able to send the replacement to a locker.
But if you want to change the address, I can do that.
Me:
No problem. Please ship to same address then.
Cyrene:
Alright then.
Let me do it here very quick.
And I just wanna say,thank you for your understanding!
Me:
NP.
Cyrene:
Done with the refund of $10.01 to your credit card. You’ll see the refund in the next 3-5 business days.
Me:
Ok
Cyrene:
And the replacement will be deliver on Tuesday, October 16, 2018 .
Is that okay with you?
Me:
That would be great.
Cyrene:
Alright then.
Is there anything else I can do for you today Ed?
Me:
No. Thank you for your help.
Cyrene:
Take care always Ed!
And thank you for contacting Amazon. Please click on the “End Chat” to close this window.
Me:
Cheers.

via amazon help

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