What do you want Instacart customers to know right now?
They need to understand where their groceries are actually coming from: the same stores that they would shop at. They’re being delivered in people’s personal cars. Shoppers are not paid an hourly wage. We’re paid a flat rate. Tips are very important. We’re considered independent contractors, but many states have already found that to be a misclassification. And I’d like customers to know that we’re doing the best we can. We’re trying to keep us safe, and we’re trying to keep them safe. We’re trying to save our families. We shouldn’t have to rely on tips in order to make it worth it. We should be paid fairly with tips on top of that, but we’re not, and that’s the reality.
Aaron Mak interviewing Heidi Carrico