“You can’t control other people’s actions, but you can control your reaction to them.” Kim Radich uses this advice daily. “For example, when a family member reacted negatively to a situation, I remembered I can’t control their behavior, and I let it roll off my back.”
“Greet people with their first names. They’re delighted.” That advice came from Gail Steele’s father, “a much loved and deeply respected dentist. I try to practice this wisdom day to day, in my work as an occupational therapist and among my friends and acquaintances.”