Southwest’s Debacle, Which Stranded Thousands, to Be Felt for Days
Bad winter weather led the company to cancel more than 60 percent of its flights for Tuesday and Wednesday, leaving many travelers frustrated.
Union leaders said a main cause of Southwest’s problems was inadequate computer systems that they said had failed to efficiently match crews with flights when cancellations started to accumulate. “They had committed to us that they have spent time and money on the infrastructure, but it has not been enough,” said Ms. Montgomery, the union leader. “The house of cards has fallen.”
Analysts also said Southwest had been slow to introduce new systems that would help it run its business. “Southwest has never viewed technology as a strategic priority,” Mr. Harteveldt said.
What software does SWA scheduling use? CrewTrac?
Apparently it’s a single excel sheet on a Windows 95 pc.
Have they tried rebooting it?
By shutting down 90% of the flights for two days, that is essentially what they are doing.