As he and many others discovered, the state’s archaic systems were woefully unprepared for the deluge of claims. In Mr. Islam’s case, he said it took him four days to reach someone who could explain what he had to do to complete the application process.
State officials admitted as recently as last summer that there were problems with the technology used for such applications, describing New York’s unemployment-insurance systems as relics from the heyday of mainframe computers.
Would-be applicants’ frustration grew as their computer screens froze repeatedly and their calls went unanswered for days. Some attempts to apply for benefits yielded a pop-up message that suggested using Netscape, a browser that effectively no longer exists.
He Needs Jobless Benefits. He Was Told to Find a Fax Machine.
Thousands of newly unemployed New Yorkers desperate to stay afloat are being frustrated by the state’s 1970s-era technology.